الوصول إلى النجوم: الانطلاق إلى المغامرة باستخدام بالونات علم الفلك

• We offer FREE shipping on all orders above AED 100.
• Orders below AED 100 will be charged the standard shipping fee of AED 10 within the UAE.
• International shipping charges will vary based on the country and weight of the product and will be calculated on the checkout page.
• We will deliver all orders made before 2pm the next day. If an order is placed after 2pm, it will be delivered on the 3rd day after purchase.
• If there is any delay or complications in your delivery, please contact us at info@fatio.ae
• Check out our Shipping Policy for more details.

Returns will be accepted within 7 days of receiving your order, as indicated by the tracking number. Please inform us via email before returning the item.

Returns are accepted for the following reasons:

• Received the wrong item
• Item arrived damaged (e.g., damaged packaging)
• Item had defects
• Shipper does not allow inspection of goods before payment

Conditions for Returns:

• The returned product(s) must be in the original packaging, safely wrapped, undamaged, and unworn.
• Items must be securely packed in a carton box for protection during transport, preferably the same box used to ship to you.

Refunds:

• Full Refund: Given for damaged items, missing parts, or incorrect items.
• Partial Refund: If the return is due to a change of mind, ordering the wrong item, or any reason not related to a fault on our part, the return shipping charges will be deducted from the refund amount.