FAQs
Need Help?
Got burning questions about your shopping spree? Wondering about the magic behind our fantastic products? You're in the right place!
Dive into the enchanting world of answers with our FAQs – your express ticket to unraveling the mysteries of seamless shopping. Let's sprinkle some clarity on your queries and make your online experience as delightful as our products!
Shopping Information
1. Can I edit or cancel an order after it has been placed?
You can cancel an order before it has been shipped. If the order is shipped, you can return the item after you've received it.
If you do need to modify or cancel an order, please call us as quickly as possible at +971 58 575 3960.
2. How much is shipping and how long will it take?
For non-office-chair products, UAE shipping costs AED 10 below AED 100, with free standard shipping above AED 100. Office chairs have separate rates below. Stressless delivery and assembly arrangements remain unchanged.
3. How long will it take to get my package?
The delivery of all orders will take between 1-3 business days within UAE and 5-15 days anywhere in the GCC.
4. I’m having problems placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Call us at +971 58 575 3960 or email us at info@fatio.ae and we will respond in a timely manner.
Payment Information
1. What types of payments do you accept?
We accept all major credit cards including American Express, Visa, Discover and Mastercard. You can also pay cash on delivery with us.
If you choose tabby at checkout, the payment can be split into four interest-free installments
Order & Returns
1. What is your return policy?
We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 7 days for an exchange or refund.
Eligible unused merchandise in its original packaging may be returned for an exchange or refund within the UAE, subject to our return policy.
2. How does the return process work?
If your purchase is eligible for return, email info@fatio.ae and we will guide you through the return process within the UAE.
Refunds are processed after the returned item is received and inspected, in accordance with our return policy.